Irish Water – More clouds than the Irish sky

Last week at the final meeting of the current County Council, an emergency motion was tabled regarding the unknown cost of and quality of water to Lucan residents. Councillors were told by management that the switch from soft to hard water was only temporary.

I have received a number of complaints about the quality of the water in parts of Lucan, coinciding with the installation of meters. I contacted Irish Water regarding it and below is the response. You will note that Irish Water say Lucan has been receiving a mix of hard and soft water for a decade now, not very temporary.

I am still unhappy with the situation and I am following up with Irish water on behalf of the affected residents. In the meantime, please note that the letter states only 20 people have contacted them to complain about the matter. My suggestion is that if you are affected, please contact them and seek a solution. It is quite obvious that they are not too put out by “a small number” of residents.

Dear Mr. Hayes,

Thank you for your recent email regarding the change from Ballymore Eustace to Leixlip.

Please note that the water supplied into South Dublin has been supplied from both Ballymore Eustace WTP and Leixlip WTP since the mid 2000’s. In recent weeks the proportion of water being supplied from both treatment plants has been adjusted, this was for operational reasons.

Irish Water monitor the drinking water quality for public supplies in accordance with the European Communities (Drinking Water) (No.2) Regulations 2007 and SI No. 122 of 2014 – EU (Drinking Water) Regulations 2014. The quality of Raw Water can change depending on water source, seasonality and position within a catchment. As a result of this the quality of Treated Water can change. The Treated Water from both Ballymore Eustace WTP and Leixlip WTP is in compliance with the Drinking Water Regulations. Water Quality information to validate this can be found if you follow the link on the Irish Water website.

The issue of “Hard Water” is a separate matter related to the mineral content, particularly calcium carbonate derived from limestone catchments. There is no reference to, or limits for, hardness in the EC Drinking Water Directive or in the EC (Drinking Water) (No.2) Regulations 2007.

Over the last few days a small number of customers from the areas mentioned in the email below (approx. 20) have contacted Irish Water to report issues with their water supply. Each customer contact is being investigated and the necessary action is being taken to rectify the reported issue.

I hope that you have found this information helpful. Please do not hesitate to contact us again with any further queries.

Yours sincerely,

Louise Hegarty
Customer Service Advisor
Uisce √Čireann
Irish Water
T: 1890 278 278
Minicom: 1890 378 378

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